Company Name : EIE Instruments Pvt. Ltd.

Location : Ahmedabad

About Us : EIE Instruments engaged in manufacturing, marketing and Calibration of Scientific Instruments and Testing Equipments for various applications.

About the Role: A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Expand the list of resources and providers to assure there are no gaps in services

Roles & Responsibilities :

• Assessing the service needs of clients and linking them to the appropriate resources and providers.
• Planning and organizing production and dispatch schedules with store executives
• Facilitating programs and services and transportation.
• Assess client issues and provide recommendations to fix problems
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Answer telephones and respond to email inquiries in the office

Candidate Qualifications :

• Fluency with all three languages such as : Hindi, Gujarati and English
• Proficient in Typing
• Accuracy and Attention to Detail
• Proficiency in Microsoft Office, CRM, ERP and software programs
• Excellent Customer Service and Problem Serving Skills
• The ability to work well under deadlines and to multitask
• Preferred Qualification : Graduates / Masters Degree Holder
• 4-5 years of industry experience or a related customer service experience required

Contact us to apply

Please share your updated CV to: career@eieinstruments.com OR yuti@eieinstruments.com

Website: https://www.eieinstruments.com/